{"id":3511,"date":"2022-02-14T16:53:44","date_gmt":"2022-02-14T15:53:44","guid":{"rendered":"https:\/\/www.lavoisier.com\/faq\/"},"modified":"2022-02-14T16:53:44","modified_gmt":"2022-02-14T15:53:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.lavoisier.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Frequently Asked Questions<\/h1><\/div>
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Orders<\/h2><\/div>
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<\/i><\/i><\/span>Business information<\/span><\/a><\/h4><\/div>
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For any commercial information request (quotation, product information), you can contact the customer service by phone: +33 1 55 37 83 83 or by e-mail at the following address: commercial@lavoisier.com<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How do I place my order ?<\/span><\/a><\/h4><\/div>
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You can open an account within the laboratory by contacting the customer service by phone: +33 1 55 37 83 83 or by e-mail at the following address: commercial@lavoisier.com<\/p>\n

Your order can be sent by fax : +33 1 55 37 83 84 or by e-mail : commande@lavoisier.com<\/p>\n

Orders for narcotic drugs can be placed by fax : +33 2 54 74 58 84 or by e-mail: commercial@lavoisier.com<\/p>\n

We also receive EDI orders : fax (yes) – IT (yes) (EDIPHARM Wholesalers) (HOSPITALIS Hospitals)<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What are the delivery times ?<\/span><\/a><\/h4><\/div>
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Delivery times are generally 24\/48 hours (without commitment on our part). An order can be delivered within 24 hours if it is received by us before 3 p.m. the day before and provided that it does not exceed a certain weight.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How do I track my order ?<\/span><\/a><\/h4><\/div>
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You can track your order by contacting customer service by telephone on +33 1 55 37 83 83.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Claims<\/h2><\/div>
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<\/i><\/i><\/span>I have received my goods in bad condition, what is the procedure?<\/span><\/a><\/h4><\/div>
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Contact customer service by telephone: +33 1 55 37 83 83 or by e-mail at the following address: commercial@lavoisier.com.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>For any request related to a quality issue <\/span><\/a><\/h4><\/div>
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Contact customer service by telephone: +33 1 55 37 83 83 or by e-mail at the following address: commercial@lavoisier.com<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>I am waiting for a credit note following a dispute <\/span><\/a><\/h4><\/div>
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Contact customer service by telephone: +33 1 55 37 83 83 or by e-mail at the following address: commercial@lavoisier.com<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Medical information<\/h2><\/div>
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<\/i><\/i><\/span>How to send us your requests ?<\/span><\/a><\/h4><\/div>
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You can send your requests by telephone: +33 2 54 55 46 00 or +33 1 55 37 83 70 or +33 1 55 37 83 83 (customer service) or by e-mail to the following address: info-medicale@lavoisier.com<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-3511","page","type-page","status-publish","hentry"],"yoast_head":"\nAnswers to frequently asked questions - CDM Lavoisier<\/title>\n<meta name=\"description\" content=\"This page gives you details of the different ways you can contact our teams to answer your questions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lavoisier.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Answers to frequently asked questions - CDM Lavoisier\" \/>\n<meta property=\"og:description\" content=\"This page gives you details of the different ways you can contact our teams to answer your questions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lavoisier.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"LAVOISIER\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"17 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.lavoisier.com\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/www.lavoisier.com\\\/en\\\/faq\\\/\",\"name\":\"Answers to frequently asked questions - 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