QUESTIONNAIRE DE SATISFACTION CLIENT - RECLAMATION

Dans le souci d’améliorer nos prestations, nous vous adressons ce questionnaire qui vous permet de vous exprimer sur la qualité du traitement qui a été apportée à votre réclamation.
Répondre à cette enquête vous prendra moins de 5 minutes.

1. Avez-vous pu émettre facilement votre réclamation ?

Oui

Non

2. Comment appréciez-vous notre manière de répondre à votre réclamation ?

AMABILITE

COMPREHENSION DE LA SITUATION

QUALITE DU TRAITEMENT

RAPIDITE DU TRAITEMENT

SUIVI DU SERVICE CLIENT

3. Dans quel délai le dossier a-t-il été réglé (entre votre réclamation et la réponse définitive) ?

DELAI

4.Comment avez-vous perçu ce délai

Très rapide

Rapide

Long

Très long

Etablissement

Code postal

Nom

Prénom

Fonction

Email

Nous vous remercions d’avoir consacré quelques minutes à répondre à cette petite enquête et vous prions de bien vouloir transmettre votre questionnaire complété au service client en validant sur le bouton ci-dessous.

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