{"id":1609,"date":"2021-11-08T16:33:31","date_gmt":"2021-11-08T15:33:31","guid":{"rendered":"https:\/\/www.lavoisier.com\/?page_id=1609"},"modified":"2022-02-14T16:46:19","modified_gmt":"2022-02-14T15:46:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.lavoisier.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

La Foire Aux Questions<\/h1><\/div>
<\/div><\/div><\/div><\/div><\/div>

Commandes<\/h2><\/div>
<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>Informations commerciales<\/span><\/a><\/h4><\/div>
\n

Pour toute demande d’information commerciale (devis, renseignement produits), vous pouvez contacter le service clients\u00a0\u00a0par t\u00e9l\u00e9phone : 01 55 37 83 83 ou par e-mail \u00e0 l’adresse suivante : commercial@lavoisier.com<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Comment passer ma commande ?<\/span><\/a><\/h4><\/div>
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Vous pouvez ouvrir un compte au sein du laboratoire en contactant le service client par t\u00e9l\u00e9phone : 01 55 37 83 83 ou par e-mail \u00e0 l’adresse suivante : commercial@lavoisier.com<\/p>\n

Votre commande peut-\u00eatre transmise par fax : 01 55 37 83 84 ou par e-mail : commande@lavoisier.com<\/p>\n

Les commandes de stup\u00e9fiant peuvent \u00eatre transmises par fax : 02 54 74 58 84 ou par e-mail : commercial@lavoisier.com<\/p>\n

Nous r\u00e9ceptionnons \u00e9galement les commandes EDI : fax (oui) – Informatique (oui) (EDIPHARM Grossistes) (HOSPITALIS H\u00f4pitaux)<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Quels sont les d\u00e9lais de livraison ?<\/span><\/a><\/h4><\/div>
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Les d\u00e9lais de livraison sont en g\u00e9n\u00e9ral de 24\/48 h (sans engagement de notre part). Une commande peut-\u00eatre livr\u00e9e dans les 24 h si celle-ci nous est parvenue la veille avant 15 h et \u00e0 la condition qu’elle ne depasse pas un certain poids.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Comment suivre ma commande ?<\/span><\/a><\/h4><\/div>
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Vous pouvez suivre votre commande en contactant le service client par t\u00e9l\u00e9phone au 01 55 37 83 83.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/div><\/div><\/div>

R\u00e9clamations<\/h2><\/div>
<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>J'ai r\u00e9ceptionn\u00e9 ma marchandise en mauvais \u00e9tat, quelle est la proc\u00e9dure ?<\/span><\/a><\/h4><\/div>
\n

Contacter le service client\u00a0\u00a0par t\u00e9l\u00e9phone : 01 55 37 83 83 ou par e-mail \u00e0 l’adresse suivante : commercial@lavoisier.com celui-ci vous donnera la marche \u00e0 suivre.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Pour toute demande li\u00e9e \u00e0 un probl\u00e8me qualit\u00e9 <\/span><\/a><\/h4><\/div>
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Contacter le service client\u00a0\u00a0par t\u00e9l\u00e9phone : 01 55 37 83 83 ou par e-mail \u00e0 l’adresse suivante : commercial@lavoisier.com<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Je suis en attente d'un avoir suite \u00e0 un litige <\/span><\/a><\/h4><\/div>
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Contacter le service client\u00a0\u00a0par t\u00e9l\u00e9phone : 01 55 37 83 83 ou par e-mail \u00e0 l’adresse suivante : commercial@lavoisier.com<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/div><\/div><\/div>

Informations m\u00e9dicales<\/h2><\/div>
<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>Comment nous adresser vos demandes ?<\/span><\/a><\/h4><\/div>
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Vous pouvez adresser vos demandes par t\u00e9l\u00e9phone : 02 54 55 46 00 ou 01 55 37 83 70 ou 01 55 37 83 83 (service clients) ou par e-mail \u00e0 l’adresse suivante : info-medicale@lavoisier.com<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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