Frequently Asked Questions
Orders
For any commercial information request (quotation, product information), you can contact the customer service by phone: +33 1 55 37 83 83 or by e-mail at the following address: commercial@lavoisier.com
You can open an account within the laboratory by contacting the customer service by phone: +33 1 55 37 83 83 or by e-mail at the following address: commercial@lavoisier.com
Your order can be sent by fax : +33 1 55 37 83 84 or by e-mail : commande@lavoisier.com
Orders for narcotic drugs can be placed by fax : +33 2 54 74 58 84 or by e-mail: commercial@lavoisier.com
We also receive EDI orders : fax (yes) – IT (yes) (EDIPHARM Wholesalers) (HOSPITALIS Hospitals)
Delivery times are generally 24/48 hours (without commitment on our part). An order can be delivered within 24 hours if it is received by us before 3 p.m. the day before and provided that it does not exceed a certain weight.
You can track your order by contacting customer service by telephone on +33 1 55 37 83 83.
Claims
Contact customer service by telephone: +33 1 55 37 83 83 or by e-mail at the following address: commercial@lavoisier.com.
Contact customer service by telephone: +33 1 55 37 83 83 or by e-mail at the following address: commercial@lavoisier.com
Contact customer service by telephone: +33 1 55 37 83 83 or by e-mail at the following address: commercial@lavoisier.com
Medical information
You can send your requests by telephone: +33 2 54 55 46 00 or +33 1 55 37 83 70 or +33 1 55 37 83 83 (customer service) or by e-mail to the following address: info-medicale@lavoisier.com